At KH Cosmeticz, customer service is important to us, therefore, we want to make sure your purchase experiences with us will always be a smooth process. In doing so, we believe keeping our return policies clear and concise in order to prevent confusions and misunderstanding is one the smooth process. Please read our return policies carefully before placing your orders.
Q: How long does it take for my order to arrive?
Standard Ground U.S. Shipping (2-8 business days)
U.S. orders will be shipped via UPS, Most packages arrive within 2-8 business days. (Not a guaranteed service)
Q: I ordered/received the wrong product. Can I return it?
A: Please notify us within 24 hours of order receipt and we will get respond within 24 hours. Once we are in contact with you, you may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Q: My item arrived damaged. What should I do?
A: If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at firstname.lastname@example.org and we will replied within 24hours.
We request photos of damaged item to be emailed to us before any new item is sent.
Damaged box, not (item(s):.
Shipping Carton: It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible at email@example.com.
Q: Will I be refund for shipping cost?
A: Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Q: What if I have a health issue and the product result does blend well with skin?
A: We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.